Aliento Gift Vouchers are the equivalent of cash. Once they leave Aliento they are yours to have and to hold tightly onto.
Aliento cannot be responsible for vouchers lost, stolen or expired.
Expiry terms are detailed on each voucher and vouchers are not redeemable for cash.
Aliento will happily refund programme costs that have been prepaid if services cannot be used for medical reasons.
Sale items and prepaid casual packs are non refundable but are transferrable to family and friends.
Aliento accepts programme payments and the payment of products and services by cash, cheque, bank account, debit & credit card (visa and mastercard).
Receive a $20 referral credit if a new client, introduced by you, purchases any Aliento Open Studio or Vibrosaun service. There is no limit to the number of referral credits that can be accrued. Referral credits may be used to purchase any Aliento service but are not redeemable for cash or product purchases.
Aliento’s Direct Debit provider is Ezidebit. An initial, once off fee of $15 applies to establish an account. The only additional fee that client’s pay is for failed payments. Aliento bears ongoing transaction fees on behalf of clients.
Twelve month programmes may be frozen, without charge, for a minimum of one week and a maximum of three months. Six month programmes may be frozen, without charge, for a minimum of one week and a maximum of six weeks. Please provide notice in writing, prior to the first day of the requested suspension. This will ensure that your payments and programme term are extended accordingly. Further suspensions may be arranged in writing for $5 per week administration fee (medical and carer suspensions excluded with the support of a medical certificate). To notify us of an impending suspension, please write to Aliento via;
Your programme with Aliento is scheduled for a minimum term of either six months or twelve months and will, after this term, automatically continue on a month to month basis until notice is given via email, letter or in person that you would like this arrangement to stop. Programmes may be cancelled during the minimum term for a one month cancellation fee. No cancellation fee applies after the minimum term. Programmes are fully transferable to family and friends.
Casual packs may be upgraded to any Aliento programme by paying the balance of the programme in full or by instalments. The start date of your programme will be backdated to the first day of your casual pack.
Aliento is closed on Sundays and Public Holidays and over the Christmas period. No charges apply during the Christmas break.