A client’s personal information is only collected when it is “reasonably necessary” to do so and is usually collected through information provided by you on your client information cards and/or through promotions, competitions and consumer queries. This information may include:
Aliento will only collect other personal information, including sensitive information, in accordance with the Act. Where it is lawful and practicable to do so, customers may transact business with Aliento without providing personal information or by providing such information under a pseudonym
Aliento may use ‘cookies’ on our website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our website may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website. In some circumstances, cookies may collect and store personal information about you.
Aliento extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your internet browser to disable cookies or to warn you when cookies are being used. Please note that if you disable cookies, you may not be able to access certain areas of our website or take advantage of the improved website experience that cookies often offer.
Aliento collects personal information directly from you wherever possible, however sometimes we may collect personal information about you from a third party, e.g. a friend who has provided your details to us so we can send you a voucher, or a friend who has entered your name and email address as part of a competition.
This information is used for the following purposes:
To contact you directly about the Aliento brand, its products, special offers, samples and other promotions to;
Aliento will not use or disclose any personal information for a purpose other than the Primary Purpose for which it was collected.
Except where you are otherwise notified and you have not objected to such, Aliento does not sell, rent or otherwise make available any personal information to third parties. Aliento does however outsource certain business functions to third party organisations from time to time and solely for the purpose of such organisations providing services to Aliento, personal information may be transferred to or handled by the following parties as required:
These parties may directly contact you on behalf of Aliento and may also store your personal information on their computer servers or databases on behalf of Aliento as part of the services rendered to Aliento.
Aliento takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete, up-to date and relevant to the primary purpose for which the information is collected. However, the accuracy of that information depends to a large extent on the information you provide.
For this reason, we recommend that you contact our Privacy Officer and let us know if there are any errors in your personal information; and keep us up to date with changes to personal information such as your name and address. To make a written request to the Privacy Officer to access and/or amend your personal information please contact;
Att: Privacy Officer
1/7A Darryl Street
Scoresby, Vic 3179
Aliento is dedicated to keeping personal information secure and protected from misuse, loss, unauthorised access, modification, disclosure and interference. This includes physical security, computer and network security, communications security and personnel security.
Aliento only retains your credit card or account information to pay for your programme installments or Vibrosaun treatments, as authorised by you.
Once Aliento no longer requires your personal information for the primary purpose it was collected for, Aliento takes all reasonable steps to destroy or de-identify the personal information and deactivate your records in our Database.
Aliento complies with permission based direct marketing requirements under the Act and the Spam Act 2003. When collecting your personal information, we must request your permission to use that information to send you information on products and promotions or have our associates send you marketing material. We must also give you the opportunity to “opt out” of receiving such marketing material. Where you indicate your consent, Aliento may enter your details into a database for the purpose of contacting you directly about the Aliento brand, products, special offers, samples, consumer research and other promotions.
The most frequent methods by which we collect your personal information is via your client card/record which is completed at your first studio visit, and through competitions or other trade promotions.
For the purposes of competitions and trade promotions, the following special conditions apply to the collection, use and disclosure of your personal information:
You can request information in general from Aliento about the sort of personal information we hold on you, for what purposes we hold it and how we collect, hold, use and disclose your personal information, by sending us a written request addressed to the Privacy Officer or to the Director of the studio that has collected your information. If the information held is inaccurate, incomplete or not up to date you may request Aliento to correct the information. We may refuse to grant you access to the information if the Act permits or requires such refusal.
You can also advise us if you would prefer not to be directly contacted by us by sending us a written request addressed to the Privacy Officer or the Director of the studio that has collected your personal information.
If you have any concerns or complaints regarding the handling of your personal information by Aliento or a breach of the APPs by Aliento, please contact the Aliento Privacy Officer at:
Level 1/7A Darryl Street
Scoresby, Vic 3179
Further information on privacy is available at the website of the Office of the Federal Privacy Commissioner http://privacy.gov.au/.